Complexe Desjardins has a customer service counter in the centre of the shopping gallery to provide quality service to users and visitors. It includes Customer Service, the promotion counter and a remote surveillance station supervised by Security. In addition to answering questions for information about the products and services available at complexe Desjardins, Customer Service loans out strollers and wheel chairs. Gift certificates worth $10, $25 and $50 can also be purchased there, as well as shopping bags.

Security and Customer Service personnel work hand in hand to provide the best possible service for users and visitors to complexe Desjardins.