• Customer service / information

    Our customer service agents are there to make your visit as enjoyable as possible. They can help you locate a store and assist you with a range of services. Plus, they are equipped with tourist guides and tablets to inform you of all the activities and events you can enjoy in the surrounding area. 

    Customer service hours

    Monday to Wednesday: 9 a.m. to 6 p.m.
    Thursday and Friday: 9 a.m. to 9 p.m.
    Saturday: 9:30 a.m. to 5 p.m. 
    Sunday: 12 p.m. to 5:30 p.m.

    514 845-4636

  • Wi-Fi

    Wireless access is free throughout the shopping centre. Connect to the “@Complexe Desjardins— Gratuit” network and follow the instructions to use it.

  • Gift card

    Treat family, friends, employees and partners to a Complexe Desjardins gift card! Choose any amount between $5 and $500.

    Accepted payment methods: cash, Interac or credit card (American Express excluded)
    The Complexe Desjardins gift card has no expiry date, cannot be exchanged and is non-refundable.
    After 18 months of activation, a fee is charged by the gift card service provider.The gift card is valid at the majority of our stores. Consult the complete list here.


    You may purchase the Complexe Desjardins gift card at the customer service desk on level 3 (Rue) or online.

    Gift card balances can be checked at: Get my Balance. Simply click on the link and follow the instructions. 
    The Complexe Desjardins gift card is issued by PACE Savings & Credit Union Limited.

  • Lost and found

    Complexe Desjardins runs a lost and found service at the operation centre / security, located on level 2 (Métro). A lost and found service is available at the Operation centre / security, located level 2 (Métro).

  • Stroller loans

    Strollers are available on loan at the customer service desk, level 3 (Rue). A piece of identity is required. Temporarily unavailable.

  • Lockers

    Whether your hands are full at the end of a workday or a fun shopping trip with family or friends, you can now store your personal effects in our new smart lockers!
    No lock required. Simply have your smartphone in hand.
    Visit our lockers located on level 2 (Métro), below the customer service desk, to reserve one for as little as $1.50!

  • Accessibility—reduced mobility

    The Centre is equipped with large automatic doors as well as washrooms and elevators for people with reduced mobility. They also have access to reserved parking spots.

    If you wish, you may borrow a wheelchair at the customer service desk, level 3 (Rue). A piece of identity is required. 

  • Nursing room

    Complexe Desjardins offers two nursing rooms: one beside the operation centre / security on level 2 (Métro) and the other at our food court Le RENDEZ-VOUS, just behind the escalator.  

  • Guided visits

    Customer service agents offer personalized guided tours of the Centre. To arrange yours, head to the customer service desk. 

  • Security

    The Complexe Desjardins security department ensures that every visitor enjoys a pleasant and safe experience.  

    Always on-site (24 hours a day, 7 days a week), security agents are trained to intervene in all types of situations (first aid training, emergency response, etc.) and are available to assist you inside the building at any point during your visit. 

    For peace of mind throughout your visit, Complexe Desjardins is equipped with a surveillance system that monitors both the shopping centre and parking lot areas.

    Rules
    The speed limit inside the parking lot is 10 km/h.

    Do not leave any valuable objects in your vehicle in plain sight, and always check that your vehicle’s doors are locked. 
    Studded tires are not allowed in the parking lot.
    Smoking or vaping is strictly prohibited in the parking areas and within 9 metres of the building.

  • Parking

    Certified by the Stationnement écoresponsable du Conseil régional de l’environnement de Montréal (CRE-Montréal) 

    Parking facilities at Complexe Desjardins are spread over three levels (P1, P2 and P3), with spaces for up to 1,046 vehicles. 

    You may access them day or night via the Jeanne-Mance St. or Saint-Urbain St. entrances.  

    When you arrive at the gate, take a ticket at the indicated place and keep it on hand. You will need it to pay at the machines near the elevators when leaving and then to exit the facilities.

    Clearance: 6’ 2”

  • Our different services

    Valet service  
    Available free, Monday to Friday, from 8 a.m. to 5 p.m., level P1, near the Jeanne-Mance St. entrance's elevators. Temporarily unavailable.

    Escorting service
    Free service for anyone who may feel uneasy about moving about in the parking areas alone, especially in the evening.  
    To use this service, simply call security services at 514 281-1313.

    Reserved zone for people with reduced mobility  
    There are 14 parking spots, located on level P1 near two elevators, for the exclusive use of people with reduced mobility. 

    Bikes
    Complexe Desjardins offers more than 200 indoor places for bikes, on  P1, near the Jeanne-Mance Street and St-Urbain street entrance. 

    Electric vehicle charging stations
    Ten charging stations of the Electric Circuit network are available in the parking areas—$1.00/hour.

    Communauto zone
    Communauto has four reserved spots for its electric vehicles.
    www.communauto.com

    Washer fluid refill station 
    Fill up containers or reservoirs. Sold by the milliliter: $0.98/litre.
    Level P1, near the Jeanne-Mance St. entrance’s elevators

    Car wash
    Our car wash service, located on level P3, will have your car looking shiny and clean (both interior and exterior).
    For more information: Autobella JM, 514-889-6225

  • Rates and promotions

    Monday to Friday, from 4 a.m. to 3:30 p.m.* 

    - 3$ per 15 minutes

    - $24 per day

    Evenings and weekends*

    15$ Monday to Friday, 3:30 p.m. to 4 a.m., and Saturday and Sunday.
    * Ticket valid for a single trip, with no return option 

    Studded tires forbidden, access will be prohibited.

    Lost ticket 

    In the event you lose your ticket, you will be charged $24, the cost for an entire day. (If your vehicle is seen in the same spot for more than a day, the cost will be $24 for each day of parking.)

    Monthly permit (regular)

    $311.58/month, taxes included. Gives access at all times to a space in the Complexe Desjardins underground parking lot. In the event that the parking lot is full, permit holders may use the valet parking service to park their car free of charge.

    Carpooling option
    You can share your access rights with people who carpool with you. Simply add their names to your file when you purchase a permit.

    Monthly permit — Reserved space

    $478.30/month, taxes included. Gives access at all times to a space in a secure section reserved exclusively for people who hold this permit. The section is located on Level P1, near the elevators at the Saint-Urbain Street entrance. Access is controlled by a security gate.

    Note: We only issue a limited number each month.

    Monthly permit with 10 unlimited in/out privileges

    $180.51/month, taxes included. Gives unlimited in/out privileges to a space in the Complexe Desjardins underground parking lot for 10 days (consecutive or not) in a calendar month. In the event the parking lot is full, permit holders may use the valet parking service to park their car free of charge.

    Access resets on each new calendar day; this means an entry at 10 p.m. on Monday and an exit at 6 a.m. on Tuesday will count as 2 used privileges.

    Accesses not used at the end of the month are voided and cannot be added to the following month.

    Monthly permit with 15 unlimited in/out privileges

    $255.24/month, taxes included. Gives unlimited in/out privileges to a space in the Complexe Desjardins underground parking lot for 15 days (consecutive or not) in a calendar month. In the event the parking lot is full, permit holders may use the valet parking service to park their car free of charge.

    Access resets on each new calendar day; this means an entry at 10 p.m. on Monday and an exit at 6 a.m. on Tuesday will count as 2 used privileges.

    Accesses not used at the end of the month are voided and cannot be added to the following month.

     

    Please note that parking access is managed in calendar months, from the first to the last day of each month. We cannot charge for less than a full month.

    Monthly permits are automatically renewed each month. To cancel a permit, the permit holder must notify us before the 20th day of the month preceding the month they wish to cancel their renewal. Otherwise, the permit holder will be billed and will have to pay for the full month regardless.

    To purchase a monthly permit, simply fill out this form and return it to the following email address: stationnement.complexe@desjardins.com.

     

    IGA 

    2 hours of free parking with any purchase of $50 or more. Parking ticket must be validated at the customer service counter of the IGA grocery store.

  • Reservations

    Show & Event Reservation—Weeknight

    Plan your downtown event on weeknights by reserving your parking spot ahead of time for just $15. See full details here

    Show & Event Reservation—Weekend

    Plan your downtown event on a Friday, Saturday or Sunday by reserving your parking spot ahead of time for just $15. See full details here

    Single Visit Reservation—Weekday

    Plan your shopping trip, business meeting or downtown event by reserving your parking spot, Monday to Friday, for just $24.
    See full details here

    Unlimited One day visit Reservation—Weekday
    Planning a full day downtown? Ensure it goes smoothly by reserving your parking spot with this flexible package that gives you access to several visits in a 24-hour period, Monday to Friday, for $32. See full details here

  • Contact us

    Parking - Jeanne Mance
    514-281-7000,  ext. 5162278

    stationnement.complexe@desjardins.com  

Our address

150 Sainte-Catherine St. W. 
Montréal (Québec) 
H2X 3Y2 Canada

Place-des-Arts

Place-d’Armes

Opening hours

  • Monday 9:30 a.m. to 6 p.m
  • Tuesday 9:30 a.m. to 6 p.m
  • Wednesday 9:30 a.m. to 6 p.m
  • Thursday 9:30 a.m. to 9 p.m
  • Friday 9:30 a.m. to 9 p.m
  • Saturday 9:30 a.m. to 5 p.m
  • Sunday 12 p.m. to 5 p.m