Customer service / information
Our customer service agents are there to make your visit as enjoyable as possible. They can help you locate a store and assist you with a range of services. Plus, they are equipped with tourist guides and tablets to inform you of all the activities and events you can enjoy in the surrounding area.
Customer service hours
Monday to Wednesday: 9:30 a.m. to 6:30 p.m.
Thursday and Friday: 9:30 a.m. to 7:30 p.m.
Saturday: 10 a.m. to 5:30 p.m.
Sunday: 12 p.m. to 5:30 p.m.
The Complexe Desjardins Security department ensure that each visitor’s visit is pleasant and safe.
All security agents are qualified to handle all types of interventions (trained in commercial and industrial security, first aid, emergency measures, etc.)
Complexe Desjardins is also equipped with a modern video surveillance system comprised of 100 cameras, including more than 10 motion detectors in the basement levels.
Access to Wi-Fi is free and available throughout the shopping centre.
Connect to the Complexe Desjardins Wi-Fi and follow the instructions provided to start using it.
Give family and friends, employees, partners or customers a reason to smile – treat them to a Complexe Desjardins gift card!
Choose the amount of your choice, between $5 and $500.
Accepted payment methods: cash, Interac® and credit card (except for American Express)
Complexe gift cards do not expire and are accepted at most of our stores.*
*Exceptions apply, consult the list here.
Our gift card is on sale at the customer service desk, level 3 (Rue).
To check your gift card balance, click here: Get my Balance.
This gift card is issued by PACE Savings & Credit Union Limited.
A lost and found service is available at the Operation centre / security, located level 2 (Métro).
Strollers are available on loan at the customer service desk, level 3 (Rue). A piece of identity is required.
The Centre is equipped with large automatic doors as well as washrooms and elevators for people with reduced mobility. They also have access to reserved parking spots.
If you wish, you may borrow a wheelchair at the customer service desk, level 3 (Rue). A piece of identity is required.
A breastfeeding room is available, level 2 (Métro), next to the Operation centre / security desk.
Customer service agents offer personalized guided tours of the Centre. To arrange yours, head to the customer service desk.
Certified by the Stationnement écoresponsable du Conseil régional de l’environnement de Montréal (CRE-Montréal)
Parking facilities at Complexe Desjardins are spread over three levels (P1, P2 and P3), with spaces for up to 1,046 vehicles.
You may access them day or night via the Jeanne-Mance St. or Saint-Urbain St. entrances.
When you arrive at the gate, take a ticket at the indicated place and keep it on hand. You will need it to pay at the machines near the elevators when leaving and then to exit the facilities.
Clearance: 6’ 2”
Our different services
Available free, Monday to Friday, from 8 a.m. to 5 p.m., level P1, near the Jeanne-Mance St. entrance's elevators
Our car wash service, located on level P3, will have your car looking shiny and clean (both interior and exterior).
For more information: Autobella JM, 514 286-9778
Fifty surveillance cameras are installed at all strategic locations of the parking areas.
Free service for anyone who may feel uneasy about moving about in the parking areas alone, especially in the evening.
To use this service, simply call security services at 514 281-1313.
Reserved zone for people with reduced mobility
There are 14 parking spots, located on level P1 near two elevators, for the exclusive use of people with reduced mobility.
Complexe Desjardins offers 238 indoor places for bikes, on levels 2 (Métro) and P1, near the Jeanne-Mance St. entrance.
Electric vehicle charging stations
Seven charging stations of the Electric Circuit network are available in the parking areas—$1.00/hour.
Washer fluid refill station
Fill up containers or reservoirs. Sold by the milliliter: $0.98/litre.
Level P1, near the Jeanne-Mance St. entrance’s elevators
Safety rules for the parking areas
Maximum permitted speed inside parking areas is 10 km/hr.
Never leave valuable objects in your vehicle in plain sight and ensure you lock all doors.
Studded tires are expressly prohibited in parking areas.
Smoking and vaping are strictly prohibited in all parking areas.
Monday to Friday, from 4 a.m. to 3:30 p.m.*
$3 per 15 minutes
$22 per day
Evenings and weekends*
Monday to Friday, 3:30 p.m. to 4 a.m., and Saturday and Sunday
$12 per day (fixed rate)
* Ticket valid for a single trip, with no return option
In the event you lose your ticket, you will be charged $22, the cost for an entire day. (If your vehicle is seen in the same spot for more than a day, the cost will be $22 for each day of parking.)
For $260/mo. + taxes, you will have access to a spot in the Complexe’s underground parking at all times (day and night, 7 days a week). If the parking is full, you can still access the parking area and use the valet service if necessary (at no cost) to park your car.
Reserved spot (monthly permit)
Several parking spots on level P1 near the Saint-Urbain St. entrance’s elevators can be reserved. These spots are exclusively reserved for the customers to which they are assigned. As such, you will not have to spend time looking for a free spot. Special permits, available in a limited quantity, are $386/mo. + taxes.
Until 31st of December:
- Enjoy one free hour with any minimum purchase of $25 and 2 free hours with any minimum purchase of $50.*
- 50% off all day on Saturdays and Sundays, and on weekdays for arrivals after 3:30 p.m. (applied automatically at terminal)
*Upon presentation of proof of purchase dated the same day totalling at least $25 before taxes. Proof of purchase must be validated at the customer service desk before 6:30 p.m. from Monday to Wednesday; before 7:30 p.m. on Thursdays and Fridays; and before 5:30 p.m. on Saturdays and Sundays.
IGA Les Marchés Louise Ménard
2 hours of free parking with any purchase of $50 or more. Parking ticket must be validated at the customer service counter of the IGA grocery store.