Our customer service agents are there to make your visit as enjoyable as possible. They can help you locate a store and assist you with a range of services. Plus, they are equipped with tourist guides and tablets to inform you of all the activities and events you can enjoy in the surrounding area. 

Customer service hours

Monday to Wednesday: 9 a.m. to 6 p.m.
Thursday and Friday: 9 a.m. to 9 p.m.
Saturday: 9:30 a.m. to 5 p.m. 
Sunday: 12 p.m. to 5:30 p.m.

514 845-4636

Access to Wi-Fi is free and available throughout the shopping centre. 
Connect to the Complexe Desjardins Wi-Fi and follow the instructions provided to start using it.

Give family and friends, employees, partners or customers a reason to smile – treat them to a Complexe Desjardins gift card!

Choose the amount of your choice between $5 and $500.

Accepted payment methods: cash, Interac® and credit card (except for American Express)

Complexe gift cards do not expire and are accepted at most of our stores.*

Our gift card is on sale at the customer service desk, level 3 (Rue). You can also buy it online here.

To check your gift card balance, click here: Get my Balance.

This gift card is issued by PACE Savings & Credit Union Limited.

*Exceptions apply. Consult the list here.

A lost and found service is available at the Operation centre / security, located level 2 (Métro).

Strollers are available on loan at the customer service desk, level 3 (Rue). A piece of identity is required. Temporarily unavailable.

Whether your hands are full at the end of a workday or a fun shopping trip with family or friends, you can now store your personal effects in our new smart lockers!
No lock required. Simply have your smartphone in hand.
Visit our lockers located on level 2 (Métro), below the customer service desk, to reserve one for as little as $1.50!

The Centre is equipped with large automatic doors as well as washrooms and elevators for people with reduced mobility. They also have access to reserved parking spots.

If you wish, you may borrow a wheelchair at the customer service desk, level 3 (Rue). A piece of identity is required. 

A breastfeeding room is available, level 2 (Métro), next to the Operation centre / security desk.

Customer service agents offer personalized guided tours of the Centre. To arrange yours, head to the customer service desk. 

Fifty surveillance cameras are installed at all strategic locations of the parking areas.  

Safety rules for the parking areas 
Maximum permitted speed inside parking areas is 10 km/hr.
Never leave valuable objects in your vehicle in plain sight and ensure you lock all doors. 
Studded tires are expressly prohibited in parking areas.
Smoking and vaping are strictly prohibited in all parking areas.  

Certified by the Stationnement écoresponsable du Conseil régional de l’environnement de Montréal (CRE-Montréal) 

Parking facilities at Complexe Desjardins are spread over three levels (P1, P2 and P3), with spaces for up to 1,046 vehicles. 

You may access them day or night via the Jeanne-Mance St. or Saint-Urbain St. entrances.  

When you arrive at the gate, take a ticket at the indicated place and keep it on hand. You will need it to pay at the machines near the elevators when leaving and then to exit the facilities.

Clearance: 6’ 2”

Valet service  
Available free, Monday to Friday, from 8 a.m. to 5 p.m., level P1, near the Jeanne-Mance St. entrance's elevators. Temporarily unavailable.

Escorting service
Free service for anyone who may feel uneasy about moving about in the parking areas alone, especially in the evening.  
To use this service, simply call security services at 514 281-1313.

Reserved zone for people with reduced mobility  
There are 14 parking spots, located on level P1 near two elevators, for the exclusive use of people with reduced mobility. 

Bikes
Complexe Desjardins offers more than 200 indoor places for bikes, on  P1, near the Jeanne-Mance Street and St-Urbain street entrance. 

Electric vehicle charging stations
Ten charging stations of the Electric Circuit network are available in the parking areas—$1.00/hour.

Communauto zone
Communauto has four reserved spots for its electric vehicles.
www.communauto.com

Washer fluid refill station 
Fill up containers or reservoirs. Sold by the milliliter: $0.98/litre.
Level P1, near the Jeanne-Mance St. entrance’s elevators

Monday to Friday, from 4 a.m. to 3:30 p.m.* 

- 3$ per 15 minutes

- $22 per day

Evenings and weekends*

10$ Monday to Friday, 3:30 p.m. to 4 a.m., and Saturday and Sunday.
* Ticket valid for a single trip, with no return option 

Studded tires forbidden, access will be prohibited.

Lost ticket 

In the event you lose your ticket, you will be charged $22, the cost for an entire day. (If your vehicle is seen in the same spot for more than a day, the cost will be $22 for each day of parking.)

Monthly permit (regular)

$298.94/month, taxes included. Gives access at all times to a space in the Complexe Desjardins underground parking lot. In the event that the parking lot is full, permit holders may use the valet parking service to park their car free of charge.

Carpooling option
You can share your access rights with people who carpool with you. Simply add their names to your file when you purchase a permit.

Monthly permit — Reserved space

$459.90/month, taxes included. Gives access at all times to a space in a secure section reserved exclusively for people who hold this permit. The section is located on Level P1, near the elevators at the Saint-Urbain Street entrance. Access is controlled by a security gate.

Note: We only issue a limited number each month.

Monthly permit with 10 unlimited in/out privileges

$170/month, taxes included. Gives unlimited in/out privileges to a space in the Complexe Desjardins underground parking lot for 10 days (consecutive or not) in a calendar month. In the event the parking lot is full, permit holders may use the valet parking service to park their car free of charge.

Access resets on each new calendar day; this means an entry at 10 p.m. on Monday and an exit at 6 a.m. on Tuesday will count as 2 used privileges.

Accesses not used at the end of the month are voided and cannot be added to the following month.

Monthly permit with 15 unlimited in/out privileges

$240/month, taxes included. Gives unlimited in/out privileges to a space in the Complexe Desjardins underground parking lot for 15 days (consecutive or not) in a calendar month. In the event the parking lot is full, permit holders may use the valet parking service to park their car free of charge.

Access resets on each new calendar day; this means an entry at 10 p.m. on Monday and an exit at 6 a.m. on Tuesday will count as 2 used privileges.

Accesses not used at the end of the month are voided and cannot be added to the following month.

Please note that parking access is managed in calendar months, from the first to the last day of each month. We cannot charge for less than a full month.

Monthly permits are automatically renewed each month. To cancel a permit, the permit holder must notify us before the 20th day of the month preceding the month they wish to cancel their renewal. Otherwise, the permit holder will be billed and will have to pay for the full month regardless.

To purchase a monthly permit, simply fill out this form and return it to the following email address: stationnement.complexe@desjardins.com.

IGA 

2 hours of free parking with any purchase of $50 or more. Parking ticket must be validated at the customer service counter of the IGA grocery store.

Show & Event Reservation—Weeknight

Plan your downtown event on weeknights by reserving your parking spot ahead of time for just $10. See full details here

Show & Event Reservation—Weekend

Plan your downtown event on a Friday, Saturday or Sunday by reserving your parking spot ahead of time for just $10. See full details here

Single Visit Reservation—Weekday

Plan your shopping trip, business meeting or downtown event by reserving your parking spot, Monday to Friday, for just $22.
See full details here

Unlimited One day visit Reservation—Weekday
Planning a full day downtown? Ensure it goes smoothly by reserving your parking spot with this flexible package that gives you access to several visits in a 24-hour period, Monday to Friday, for $30. See full details here

Parking - Jeanne Mance
514-281-7000,  ext. 5162278

stationnement.complexe@desjardins.com